Looking Backwards
On the evening of October 29, 1969, a phone rang into the night, but it was not just any phone – this public payphone sat in a lab in Massachusetts, where a small group of researchers anxiously awaited someone to pick up another payphone, all the way across the sea and behind the iron curtain. On this evening the Bell Payphone Labs was born, a research and development facility dedicated to creating payphone innovations for the betterment of society.
Since that groundbreaking phone call, Bell Payphone Labs' scientists and engineers have made seminal telephony discoveries and have worked behind the scenes of many of the revolutions that have reshaped the role of technology in the social sphere, and have built the most advanced and reliable payphone networks in the world.
Moving Forward
After 39 years of research and development in the field, the payphone remains equally as present as mobile phones and pagers in today’s society. While all these devices are ubiquitous and invisible at the same time, the payphone, through its physical presence in the urban landscape, remains an advocate for conceptualizing new, cost-effective communication platforms.
Bell Payphone Labs is more than poles, booths, and switchboards: it's the people we are dedicated to serving. It is in the pattern of service that is central in every phase of payphone operations. As we safeguard the traditional presence of payphones in our society, we still remain focused on the users of our networks and how to serve them better.
Service has been an inseparable part of our customer focused and value driven mandate. Every payphone customer has the assurance that they are not alone, and our technological pursuits will continue to keep their security and privacy at the forefront of our concerns.
As Bell Payphone Labs looks to the future, we will continue to build and manage new payphone innovations that will create new payphone experiences and continue to connect all payphone users globally into the next century and beyond.